PRIVACY POLICY

Your personal details will be collected by A.E.S. UNION OF HERAKLION S.A. only upon account creation, so that you can access the website anonymously until you register.

Legal Notices & Privacy

The privacy and security of your personal data are a priority for A.E.S. UNION OF HERAKLION S.A., therefore we intend to be open and transparent regarding the processing of your personal data, which are made available to us in connection with the use of the website: https ://www.shop.heraklionwinery.com

Therefore, we have a policy that defines how your personal data will be treated and protected.

Who is responsible for processing your personal data?

The company, A.E.S. UNION OF HERAKLION S.A., is responsible for the processing of the personal data provided to us and is responsible for these personal data according to the applicable data protection legislation.

WHERE DO WE STORE YOUR DATA?

The data we collect is stored within the European Economic Area (“EEA”), but may also be transferred to and processed in a country outside of the EEA. In such a case, the transfer of your personal data will be carried out in accordance with applicable law.

In the case of transfers outside the EEA, A.E.S. UNION OF HERAKLION S.A. will use Standard Contractual Clauses and the “Privacy Shield” as safeguards for countries that require an adequacy decision from the European Commission.

WILL MY DATA BE SHARED WITH THIRD PARTIES?

Data may be shared with third parties, specifically with infrastructure providers (server/web hosting and email service) or other providers we associate with services you may engage with us for the execution of contractual services. Furthermore, data can be shared with third parties in the case of any specific collaboration that may be developed with another market entity. In this case, all data subjects will be informed in a timely manner, giving the option to object to this sharing. Data can be disclosed to judicial, tax, and regulatory authorities to comply with legal requirements.

WHAT ARE THE LEGAL REASONS TO PROCEED WITH PROCESSING?

For each specific processing of personal data that we collect from you, we will inform you of the legal basis for the processing, that is whether it is in compliance with a legal obligation or if it is necessary for the execution of a contract, and what the effects are if you choose not to proceed.

What are your rights?
Right of access:

Anyone has the right to confirm whether at A.E.S. UNION OF HERAKLION S.A. we are processing personal data that we maintain about them or not. You can contact A.E.S. UNION OF HERAKLION S.A. which will provide you with your personal data via email.

Right to portability:

Whenever A.E.S. UNION OF HERAKLION S.A. processes your personal data by automated means based on your consent or based on a contract, you have the right to get a copy of your data transferred to you or to another party in a structured, commonly used, and machine-readable format. This only includes the personal data you have submitted to us.

Right to rectification:

You have the right to request the correction of your personal data if it is incorrect or outdated, and you can complete any incomplete personal data. If you have an account at A.E.S. UNION OF HERAKLION S.A. you can edit your personal data on that account.

Right to erasure:

You have the right to request that any personal data processed by A.E.S. UNION OF HERAKLION S.A. be deleted at any time, except in the following situations:

  • You have an open inquiry with Customer Service.
  • You have an open order that has not yet been shipped or partially shipped.
  • You have an outstanding debt to A.E.S. UNION OF HERAKLION S.A., regardless of the payment method.
  • If you are suspected of misusing our services in the last four years.
  • If you have made a purchase, we will retain your personal data in connection with your transaction for accounting purposes.
Right to object to processing of personal data based on the legitimate interest of the controller:

You have the right to object to the processing of your personal data based on the legitimate interest of A.E.S. UNION OF HERAKLION S.A. A.E.S. UNION OF HERAKLION S.A. will not continue to process personal data unless we can demonstrate a legal basis for the process that overrides your interests and rights or due to legal claims.

Right to object to direct marketing:

You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt out of direct marketing at any time in the following ways:

  • by following the instructions in each marketing email.
  • by editing the settings of your A.E.S. UNION OF HERAKLION S.A. account.
Right to restriction:

You have the right to request that A.E.S. UNION OF HERAKLION S.A. restrict the processing of your personal data under the following circumstances:

  • if you object to a processing based on the legitimate interest of A.E.S. UNION OF HERAKLION S.A., A.E.S. UNION OF HERAKLION S.A. will restrict any processing of such data until the legitimate interest is verified.
  • if you claim that your personal data is incorrect, A.E.S. UNION OF HERAKLION S.A. must restrict any processing of such data until their correctness is verified.
  • if the processing is unlawful, you can oppose the erasure of personal data and instead request the restriction of the use of your personal data.
  • if A.E.S. UNION OF HERAKLION S.A. no longer needs the personal data but is required to retain it for your defense in legal proceedings.
How can you exercise your rights?

ΛWe take the protection of personal data very seriously, therefore, we have dedicated and responsive customer service technicians to handle your requests regarding the above rights. You can contact them via email.

Data Protection Officer:

We have appointed a Data Protection Officer to ensure that your personal data is always handled transparently, accurately, and lawfully. You can contact our Data Protection Officer.

Right to complain to the national supervisory authority:

If you believe that A.E.S. UNION OF HERAKLION S.A. is processing your personal data incorrectly, you can contact us. You also have the right to lodge a complaint with the competent data protection authority.

Updates to our Privacy Policy:

We may need to update our Privacy Policy. The latest version of the Privacy Policy is always available on our website. We will notify any significant changes to the Privacy Policy, such as the purpose for which we use your personal data, the identity of the data controller, or your rights.

ONLINE PURCHASES

Why do we process your personal data?

We will use your personal data to manage your online purchases at A.E.S. UNION OF HERAKLION S.A. by processing your orders and returns through our online services and to send you notifications of delivery status or in the event of any problems with the delivery of your items. We will use your personal data to manage your payments. We will also use your data to handle complaints and warranty issues for products.

What types of personal data do we handle

We will process the following categories of personal data:

  • contact details such as name, address, email address, and telephone number
  • payment data and payment history
  • credit information
  • order information

If you have an account at A.E.S. UNION OF HERAKLION S.A., we will also process the personal data you have submitted to your account or your subscription, such as:

  • account ID
  • purchase history
Who has access to your personal data?

The personal data provided to third parties are used only to provide you with the services mentioned above. We use companies to validate your address, communication agencies to send you order confirmations, and storage and distribution services to deliver your order. We use payment service providers to process your payments. Please note that many of these recipient companies have the legal right or obligation to process your personal data.