RETURN POLICY

Stored spaces, in excellent conditions of humidity and temperature, adhering to the strictest storage and maintenance specifications. Additionally, every possible effort is made to ensure you receive your products in excellent condition.

The products available in shop.heraklionwinery.com have been carefully selected and tested by our special partners.

In case the customer wants to return a product, they should know that:
  • First, they must contact the online store shop.heraklionwinery.com by writing a message and sending it to the address [email protected] or by phone at +30 2810 378126 and state the reasons they wish to return the product. The return of the product will be accepted only if 14 days have not elapsed from the day of receipt and the product is in its original perfect condition and its packaging has not been tampered with. In addition, the customer is obliged to include all original accompanying documents (D.A.T., Retail Receipt, etc.). The refund will be made within 15 days from the day of receipt of the product from the online store shop.heraklionwinery.com . Please note that the shipping costs of the product, intended for return, are borne by the customer.

  • The customer has the right to withdraw and cancel the order only if he informs the company, by telephone at +30 2810 378 126, within one hour from the time of placing the order.


  • Despite the observance of all strict production and storage specifications, there are few cases in which the product is received by the customer spoiled. The shop.heraklionwinery.com accepts to return the product if it has been found to be damaged (eg. “felt”) and the customer has informed the shop.heraklionwinery.com within 7 working days from the date of receipt of the product. The update of the shop.heraklionwinery.com must be done electronically (in the Contact form) and indicate that the product is corrupted or problematic. After receiving the product from shop.heraklionwinery.com there is the possibility of replacing the product or refunding it by depositing it in a bank account within 15 days. It is recommended that when reporting the problem the customer states whether he wants a replacement of the product or a full refund.

    It is noted that the costs of returning the product are borne by the customer and are deposited in his bank account if it is found that the product is indeed problematic and cannot be disputed.

  • If the customer’s order arrived damaged by transport (eg broken bottle), the customer must not accept it or point it out to the employee of the transport or courier before signing its receipt. In this case, he/she should immediately contact shop.heraklionwinery.com to resolve the issue (refund or replacement).